Not exactly a rule but I work in a call center and during Covid it was decided that we would help with contact tracing. But this was a special contact tracing program for a specific large city and they had their own system setup for this. Before covid it was used for STD contact tracing and trained nurses did most of the work.

So they spend a week training us on this new system and it quickly becomes clear that this is way above our pay grade. We are dealing with confidential health records and shit, not at all something we are trained or qualified for. Certainly not after a week of garbage training.

So I start looking into our job description and quickly determine that this is not at all covered. To make things worse, the nurses currently doing this job are getting paid triple what we are to do the same work. I decided to question this and asked upper management if they felt this fell in our job description and if it’s something we should be doing. After a bit of back and forth of explaining why they said they would get back to me.

Well sure enough, a week later they cancel the project and tell us to go back to our regular work. I never heard back from them but I guess they also determined we weren’t qualified.