I’ve worked in software support for a decade and saying “We can’t support you because you modified this” is pretty standard. And with automated replies they don’t take too much support time.
Require customers to email support, require a log file, have your log files show if mods are installed, auto reply that the customer should reinstall the game without mods and see if the issue persists.
I’ve worked in software support for a decade and saying “We can’t support you because you modified this” is pretty standard. And with automated replies they don’t take too much support time.
You could even automate that entire process.
Require customers to email support, require a log file, have your log files show if mods are installed, auto reply that the customer should reinstall the game without mods and see if the issue persists.