• ccunix@lemmy.world
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    1 year ago

    An eye opener for me was when I was updating a type of ID card I have as an expat Brit in France. I knew I could do it very simply online, but could not remember the name of the platform I needed to look for. I phoned my local government office to ask, which should have taken 5 minutes.

    An hour later the guy on the helpdesk was still trying to explain to me (and my wife who had joined in because she could not believe how long it was taking) how to open a web browser. I was lying on the floor crying with frustration while my wife desperately tried to get the nice man to just give us the URL we needed.

    The guy was so used to people being so incredibly tech illiterate, he could not get his around someone who could actually use a computer.