An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff after an AI chatbot outperformed them
www.businessinsider.com
Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

In similar case, US National Eating Disorder Association laid off entire helpline staff. Soon after, chatbot disabled for giving out harmful information.

  • MostlyBirds@lemmy.worldEnglish
    1·
    1 year ago

    I’mnot talking about as a worker, but as a consumer. You do not have to give your money to these places. If you value convenience and familiarity over customer support and workers’ rights, the problem is with your position, not mine.