An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff after an AI chatbot outperformed them
www.businessinsider.com
Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

In similar case, US National Eating Disorder Association laid off entire helpline staff. Soon after, chatbot disabled for giving out harmful information.

  • ooboontoo@lemmy.worldEnglish
    2·
    1 year ago

    I hear you, but I can’t help but feel like blockchain is a solution looking for a problem most of the time. Is it super helpful in some very narrow niches… Sure. But go back a few years and people were saying it was going to be everywhere and clearly it’s not. I think LLMs will have many more uses than blockchain ever will.