An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff after an AI chatbot outperformed them
www.businessinsider.com
Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

In similar case, US National Eating Disorder Association laid off entire helpline staff. Soon after, chatbot disabled for giving out harmful information.

  • answersplease77@lemmy.worldEnglish
    31·
    1 year ago

    I disagree and personally never once in my whole life reaching support for buying, reserving, trading, returning, recovering, or any finisning any deal has an AI’s generic irrelevent response helped me. I had to have a real human step in to do it otherwise I’d know how. 2nd of all I can’t blame an AI if it made a mistake, then it would be mine, but support employees are held accountable and communications records are there. This hapened to me and cost me thousands buying, reserving and trading online.