An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff after an AI chatbot outperformed them
www.businessinsider.com
Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

In similar case, US National Eating Disorder Association laid off entire helpline staff. Soon after, chatbot disabled for giving out harmful information.

  • Jordan Lund@lemmy.oneEnglish
    11·
    1 year ago

    “Bengaluru-based company”

    Says less about the quality of the chatbot than it does the quality of support. ;)

    90% of your calls are “cancel my service”? Super easy for a chatbot to assist there.