Fun fact, the user agreement doesn’t mean anything in Australia. Australian’s can get a refund any time they want because legally we cannot sign away our rights.
I got a refund a while back after I discussed this point, and my grievances with their broken promises, delivery failures and increasingly hostile sales tactics with RSIs (at the time) Director of Player Retention, Will Leverett.
I did the same thing when I last had covid, ate a salad which was expired by 10 days…