It is great that the firmware is open source. However their customer support is utter shite. I have given up several times hoping for help on a keyboard bug.

I very rarely ever did. And when I did I made sure I trusted the studio and knew enough. But even with this preparation I was burned most of the time preordering.

Nowadays I notice a game I like and I wait for 1-3 years, then pick it up DRM free, with all the extensions and fully patched for oftentimes 15€ or so.

Almost no corporation has benefits operating in a liberal/left country, they are harder to exploit and make profit of. Why would they promote things like worker protection, parental leave, unions, reducing their own rights to favor the society, paying for healthcare etc? Edit: Wording