Air Canada must pay damages after chatbot lies to grieving passenger about discount | Airline tried arguing virtual assistant was solely responsible for its own actions::Airline tried arguing virtual assistant was solely responsible for its own actions

    • tiramichu@lemm.ee
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      10 months ago

      Hundreds in this case, but millions in the long term.

      I can see why Air Canada wanted to fight it, because if they accept liability it sets a precedent that they should also accept liability for similar cases in future.

      And they SHOULD accept liability, so I’m glad Air Canada lost and were forced to!

      • brsrklf@jlai.lu
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        10 months ago

        The solution would be easy, just stop having an LLM chatbot.

        But I suspect they don’t want to because someone sold them on how good and cheap and human-resource-free it was, and now they think they’re too invested.