In similar case, US National Eating Disorder Association laid off entire helpline staff. Soon after, chatbot disabled for giving out harmful information.

  • snoozeflu@lemmy.world
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    1 year ago

    I know for myself I would appreciate having my issue resolved in 2 minutes as opposed to being put on hold for 2 hours by some sluggo human who is putting in minimal effort working from home.

    • answersplease77@lemmy.world
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      1 year ago

      I disagree and personally never once in my whole life reaching support for buying, reserving, trading, returning, recovering, or any finisning any deal has an AI’s generic irrelevent response helped me. I had to have a real human step in to do it otherwise I’d know how. 2nd of all I can’t blame an AI if it made a mistake, then it would be mine, but support employees are held accountable and communications records are there. This hapened to me and cost me thousands buying, reserving and trading online.