A pair of economists at MIT have conducted an experiment designed to determine if the use of ChatGPT by college-educated professionals can make them more productive. In their study, reported in the journal Science, Shakked Noy and Whitney Zhang designed and conducted a study in which college-educated professionals engaged in incentivized writing tasks.
So today I reviewed a series of emails about issues in a particular area of the business I work for, I then ensured each issue was captured in a ticket (most of these were present and just needed a review or additional detail), after this I composed an email for a couple of executives that deal with that area summarizing the issues and asking for some clarification.
How would people use chatgpt here?
I’d paste the text of an email, and ask it to rewrite it as a technical support ticket. In the same chat, I’d then ask it to summarise key points of all tickets in the form of an email to the CTO or whoever. Paste, edit, send.
Edit: I should also say, I’ve found the open source models to be worse than ChatGPT at this sort of thing. They can’t parse out huge amounts of cruft data like html to extract only the useful text, it seems like.
I might throw the email into it to see what it would done differently. I can remove identifying info.