Here on Techdirt, we write a lot about content moderation and even did a whole big series of content moderation case studies. However, here’s an interesting one that involves Techdirt itself …
Companies would rather protect themselves from potential litigation than stand up for their paying customers so yeah most companies probably just preemptively block the site as soon as the abuse report comes in. They’re not really under any obligation to actually check that the abuse report was correct or not, so most companies have decided to cut positions/funding to any sort of complaint review department which is why they can be so slow/unhelpful/incompetent most of the time.
Companies would rather protect themselves from potential litigation than stand up for their paying customers so yeah most companies probably just preemptively block the site as soon as the abuse report comes in. They’re not really under any obligation to actually check that the abuse report was correct or not, so most companies have decided to cut positions/funding to any sort of complaint review department which is why they can be so slow/unhelpful/incompetent most of the time.