I got this fun fee after trying to order takeout from Buffalo Wild Wings (yes I’m naming and shaming). How exactly does adding a dollar help you operate takeout? It’s literally less work than waiting on a table. This is nothing more than a shameful cash grab to pad profits.
I cancelled my order and got local street tacos instead.
EDIT: Look what I found this morning, lol https://www.today.com/food/restaurants/buffalo-wild-wings-takeout-fee-backlash-complaint-rcna90228
The value that chain and fast food restaurants bring isn’t quality. Their value is (1) convenience, and (2) consistency.
Many people will often prefer to have a known quantity quickly in preference to a highly probably better but uncertain quantity slower. Every Dunkin Donuts has donuts that taste the same as all the other locations. That’s more valuable than people think.
That’s why those locations are successful.
These chains are going out of business because their demo is dying. People who know how to use the internet to find well liked local spots don’t go to these places.
https://moneywise.com/life/food/millennials-are-killing-off-these-restaurant-chains